Data Retention Policy

1. Data Retention Principles

Our data retention practices are based on the following principles:

• **Purpose Limitation:** We retain data only for the specific, explicit, and legitimate purposes for which it was collected.
• **Minimum Retention:** We do not retain data for longer than is strictly necessary to fulfill these purposes.
• **Legal Compliance:** Our data retention periods are determined in accordance with applicable laws, regulations, and other legal obligations (e.g., financial record-keeping laws, anti-fraud requirements).
• **Security:** We implement appropriate security measures to protect all data we retain from unauthorized access, disclosure, alteration, or destruction.

2. Types of Data Retained and Retention Periods

Below are the main types of data we collect and their typical retention periods. These periods may vary due to specific circumstances or legal requirements:

• **Account Information (Name, Email, Password Hash):**
  • **Purpose:** Account management, authentication, service provision.
  • **Retention Period:** Retained as long as your account is active. After your account is terminated or due to prolonged inactivity, it may be retained for a certain period (typically 1-7 years) for legal or operational requirements (e.g., fraud prevention, audit trails).
• **Transaction Data (Virtual USD Purchases, Virtual Trade Records):**
  • **Purpose:** Transaction verification, accounting, auditing, simulation history analysis, fraud prevention.
  • **Retention Period:** Typically retained for 7-10 years or longer due to legal accounting and auditing requirements. Simulation trade records may be retained for analysis and operational purposes as long as your account is active and for a certain period thereafter (e.g., 3-5 years).
• **Usage Data (IP Address, Device Information, App Activity):**
  • **Purpose:** Analyzing Service performance, troubleshooting, ensuring security, improving user experience.
  • **Retention Period:** Typically retained for 1-3 years, but anonymized or aggregated data may be retained for longer.
• **Communication Records (Support Requests, Feedback):**
  • **Purpose:** Providing support, improving service quality, dispute resolution.
  • **Retention Period:** Typically retained for 3-7 years.
• **Cookie Data:**
  • **Purpose:** Remembering user preferences, session management, analytics, advertising.
  • **Retention Period:** Varies depending on the type of cookie (session cookies are deleted when the browser is closed, persistent cookies remain until a specified period or until manually deleted). See our Cookie Policy for details.

3. Anonymization and Aggregation of Data

At the end of specific retention periods or when no longer necessary in a personally identifiable form, we may anonymize or aggregate data. Anonymized and aggregated data cannot be linked back to individual users, and such data may be retained and analyzed indefinitely.

4. Deletion or Destruction of Data

When the retention period expires and there is no other legal or operational requirement to retain the data, the data will be securely deleted or destroyed. This includes rendering the data irrecoverable.

5. Third-Party Services

The App utilizes third-party service providers (e.g., payment processors, analytics providers, cloud hosting services) for data processing. These third parties may have their own data retention policies, and the Company is not responsible for any data processing or retention activities that these third-party service providers may perform outside of the Company's direct knowledge or control. Users, by using the App, accept the use of these Third-Party Services and related data processing.

6. User Rights

As stated in our Privacy Policy, you may have certain rights regarding your personal data (e.g., right to access, rectification, erasure). If you wish to exercise these rights, please contact us using the contact information provided in our Privacy Policy.

7. Changes to This Policy

We may update this Data Retention Policy from time to time. We will inform you of any changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about this policy, please contact us:

Email: support@cryptoviptrade.com