Privacy Policy

1. Introduction

This Privacy Policy explains how CryptoVipTrade ("Company", "we", "us", or "our") collects, uses, discloses, and protects your information when you use our CryptoVipTrade simulation platform ("Service"). By using the Service, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect various types of information from and about users of our Service:

• **Personal Information You Provide:**
  • **Account Registration:** When you create an account, we collect your name, email address, and password.
  • **Virtual USD Purchases:** When you purchase Virtual USD packages, we collect transaction details. Please note that payment processing is handled by third-party payment providers, and we do not store your full payment card information.
  • **Communications:** Information you provide when you contact our customer support, send us feedback, or participate in surveys.
• **Information Collected Automatically:**
  • **App and Simulation Data:** Information about your activities on the Service, such as pages visited, features used, time spent, interactions with the simulation, virtual trading history, and in-simulation performance data. This data is collected to provide personalized simulation experiences and continuously improve the Service.
  • **Cihaz Bilgileri:** Your IP address, browser type, operating system, device identifiers, and mobile network information.
  • **Cookies and Tracking Technologies:** We use cookies and similar technologies to track activity on our Service and hold certain information. For more information, please review our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Service.
• Manage your account and provide customer support.
• Process your Virtual USD purchases and send you related confirmations.
• Improve, personalize, and expand our Service (e.g., developing new features by analyzing usage patterns and offering tailored simulation scenarios).
• Understand and analyze how you use our Service.
• Detect, prevent, and address technical issues or fraudulent activities.
• Communicate with you, send you service updates, security alerts, and marketing messages (if you have opted in).
• Comply with legal obligations.

4. How We Share Your Information

We may share your personal information in the following situations:

• **With Service Providers:** We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, hosting, and customer support. These third parties are obligated to protect your information.
• **Independent Data Processing by Third-Party Services:** The App utilizes third-party services to provide functionality, process payments (e.g., Polar.sh), provide analytics (e.g., Google Analytics), and for other operational purposes. These third-party service providers may collect, process, and store data outside of the Company's direct knowledge or control, in accordance with their own privacy policies and terms of service. The Company accepts no responsibility for these independent data processing activities.
• **For Legal Reasons:** We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• **Business Transfers:** In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• **With Your Consent:** We may share your information with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• **The right to access:** You have the right to request copies of your personal data.
• **The right to rectification:** You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
• **The right to erasure:** You have the right to request that we erase your personal data, under certain conditions.
• **The right to restrict processing:** You have the right to request that we restrict the processing of your personal data, under certain conditions.
• **The right to object to processing:** You have the right to object to our processing of your personal data, under certain conditions.
• **The right to data portability:** You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

7. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will inform you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@cryptoviptrade.com